Privacy Policy — Elite Pest Management

Last Updated: August 11, 2025. At Elite Pest Management, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our services. We’re based in Riverside, California, and we’ve been serving Southern California communities since 2007—your privacy is as important to us as keeping your home pest-free!

Information We Collect

We gather information to provide you with the best possible service. Here’s what we may collect:

• Personal Information: When you fill out our contact form, schedule a consultation, or reach out via phone or email, we may collect your name, address, phone number, email address, and details about your pest control needs.
• Website Usage Data: We use cookies and similar technologies to track how you interact with our site, including your IP address, browser type, pages visited, and time spent. This helps us improve your experience and analyze traffic.
• Service-Related Information: Details about the services you request (e.g., termite fumigation, rodent control) or feedback you provide are stored to tailor our offerings.

We only collect what’s necessary to serve you better, and we don’t sell your data to third parties.

How We Use Your Information

We put your information to work for you in these ways:

• To respond to your inquiries and provide pest control services.
• To improve our website, services, and customer support based on your feedback and usage patterns.
• To send you updates, newsletters, or promotional offers (only if you opt in—more on that below).
• To comply with legal obligations, like health and safety regulations for fumigation.

Our team handles your data with the same care we use to protect your home from pests. Recently acquired by Certus Pest, we’ve enhanced our processes, but our privacy commitment remains unchanged.

How We Share Your Information

We don’t share your personal info lightly. Here’s when it might happen:

• Service Providers: We may share with trusted partners (e.g., payment processors or fumigation contractors) who help us deliver services, but only under strict confidentiality agreements.
• Legal Requirements: If required by law or to protect our rights (e.g., in a legal dispute), we may disclose information to authorities.
• Business Transfer: In the event of a merger or acquisition (like our recent Certus Pest partnership), your data might be transferred, but we’ll notify you first.

We never sell your data to marketers or third-party advertisers.

Your Choices

You’re in control! Here’s how you can manage your information:

• Opt-Out: If you receive marketing emails, you can unsubscribe using the link provided. Just let us know if you’d prefer we don’t contact you.
• Access and Update: Want to see or correct your data? Contact us at [insert contact email/phone], and we’ll help you out.
• Cookies: You can adjust your browser settings to refuse cookies, though this might affect your site experience.

Data Security

We take your privacy seriously, using industry-standard measures to protect your information. Our Riverside office at 1601 Chicago Ave stores data securely, with encryption for online transactions and restricted access for our team. However, no system is 100% foolproof, so we encourage you to safeguard your own accounts too.

Children’s Privacy

Our services aren’t aimed at kids under 13, and we don’t knowingly collect their data. If we learn we’ve collected info from a child, we’ll delete it promptly—please contact us if this applies.

Changes to This Policy

As we grow (like our recent Certus Pest acquisition), this policy might evolve. We’ll update the “Last Updated” date and notify you of significant changes via email or our website. Keep an eye out, and feel free to check back!

Contact Us

Got questions or concerns about your privacy? We’d love to hear from you! Reach out at [insert phone number] or [insert email address], or drop by our Riverside office. You can also learn more about us on our story page. At Elite Pest Management, we’re here to protect your home—and your privacy—every step of the way.

This policy is effective as of August 11, 2025, at 01:20 PM CDT.